Michigan Relay Center
Bridging the Communications Gap
The Michigan Relay Center (MRC) is operated by AT&T on behalf of Michigan's Local Telephone Companies.
|
Michigan Relay Center
|
|
| INSTRUCTION FOR CUSTOMER PROFILE DATABASE FORM TELEPHONE INFORMATION: 1. Put down your phone number. 2. Put down the name of your local phone company. The company that usually sends you a monthly phone bill. What is the name of your local phone company? 3. What is the name of your telephone (carrier) company for Toll (IntraLATA) calls? Your current local phone company will cover IntraLATA calls. Please do not leave this blank. If you are not clear with this part, please call the MRC supervisor line at 800-432-0762 V/TTY for more information. 4. Put down your long distance telephone (carrier) company for long distance (InterLATA) calls. When you put down the information here, the relay reps will not have to ask you (when needed) for the name of the phone carrier when you make a toll or long distance call. Your call will then be billed accordingly. ANSWERING PREFERENCE MODE: Usually, when a relay rep receives a call, the rep will answer the phone verbally (Voice) first. If there is no response, then the rep will answer the phone through the TTY. If the call is neither from a voice or TTY caller, the relay rep will attempt ASCII (computer modem) connection. If the telephone in your house is used by a TTY user when calling MRC, the rep will answer your call thru TTY first if you circle TTY as your first choice answering preference mode. You can choose two preferences; TTY, Voice, Hearing Carry Over (HCO), Voice Carry Over (VCO), or ASCII (computer modem). SPEED DIAL LIST: Speed Dial will let you place calls faster through the relay to those people you call most often. Pick up to eight (8) numbers you call most often through relay. The special instruction area can be left blank. However, you can put down your special billing or request (i.e. No Explanation (NE), Interpreter, collect, extension number (ext), etc.). Look at the FAQ sheet for more information. Please do feel free to call the MRC supervisor at 800-432-0762 TTY/V for more information. |
TTY/TDD Users PC Users Call Procedures VCO-Voice Carryover Customer Contact Team HCO-Hearing Carryover Additional Relay Services Customer Profile
Click here to see more of what AT&T has to offer!
Additional Feature Services for Relay Users ... Click here for more information
Other Products and Services:
Send mail to
kl1659@att.com (Kenya Lowe) or
fs2981@att.com (Ferdie Sanchez) Website Designer: Kim Darden Maintained by : Marc Dunn You are visitor #
|
