www.att.com  

Michigan Relay Center

 

Bridging the Communications Gap

 

The Michigan Relay Center (MRC) is operated by AT&T on behalf of Michigan's Local Telephone Companies.

 

To reach us dial:  1-800-649-3777 or 711

 

                         

 

Placing relays with your computer

Special instruction for PC users:

Michigan Relay consumers who use personal computers are able to use their communication software to allow them to receive and transmit data.  You will also need to make sure your set up will allow you to connect to Michigan Relay Center.  You can dial 800-649-3777 or 711 when calling voice parties.  This option saves time and speeds up the connection time of your call.

It is very simple to set up.  For those who already have HYPERTRM installed skip to #10.  Just follow the instructions:  For those who have PC Windows 95/98:

  1. Click on Start
  2. Click on Settings
  3. Click on Control Panel
  4. Double-click on ADD/REMOVE PROGRAMS
  5. Click on WINDOWS SETUP tab
  6. Double-click on COMMUNICATIONS
  7. Put a CHECK on hyperTerminal then press OK button
  8. Press APPLY (be sure to have your Windows 95 OR 98 CD in the CD-ROM Drive) then it will install the program, then press OK button.
  9. Close ADD/REMOVE PROGRAMS PROPERTIES and close CONTROL PANEL.
  10. Click on Start
  11. Click on Programs
  12. Go to Accessories folder; follow the arrow to find under Communications folder.
  13. Find HyperTerminal program
  14. Click on to start the HyperTerminal program.
  15. You will see the New Connection window.
  16. Type "MRC" in the Name box.
  17. Pick out any icon that you like to use for this file and Press, OK.
  18. In the next window, type the phone number  800-649-3777or 711.  Your Windows software is smart enough to pick the right modem you have in your system.  Press OK, button.
  19. Go ahead to test by press Dial button call MRC.

Watch on dial and wait until it is connected, and wait for the Relay to respond first, then you can type and talk with representative.  Or ask representative to call any hearing person. 

If the call failed then go to FILE to find Properties under it.  Click on Properties.  Select which port that your modem is on "com1 or com2" (by default) and check for correct settings.

 

Baud Rate.....................................*300, 1200 or 2400

Parity...........................................None

Data Bits......................................8

Stop Bits......................................1

Duplex.........................................**Full

Protocol.......................................XMODEM

Terminal......................................VT102

Time Out.....................................60 seconds

*Recommended

**If you have trouble, try the half duplex.

Note:  If you use a PC to communicate with the Michigan Relay Center and you have a DEAF BAUDET/ASCII modem and originate your call in DEAF BAUDOT mode you can use HCO/VCO.  If you originate your call ASCII mode you cannot use HCO/VCO.

 

 

Upcoming Events

 
Basic Relay                                                           Voice Users                                              Relay Representatives

         TTY/TDD Users                                                       PC Users                                                  Call Procedures

         VCO-Voice Carryover                                             Customer Contact Team                           

         HCO-Hearing Carryover                                          Additional Relay Services                       Customer Profile

                                                                                    
                                                                                           Home

                                                                          

  Click here to see more of what AT&T has to offer!

 

Additional Feature Services for Relay Users ... Click here for more information

 

Other Products and Services:

   Your information link to ... E-Michigan Deaf and Hard of Hearing People sponsored by AT&T.  Go to  www.michdhh.org or click  below   

     Deaf and Hard of Hearing Photograph: Closeup of a woman's hand resting on side of her face

                                                                       

 

AT&T Customers ONLY

 

For  hearing, vision, or speech assistive devices please contact HITEC at  800.288.8303 (Voice) or by clicking this link

 

 

Send mail to kl1659@att.com  (Kenya Lowe) or fs2981@att.com (Ferdie Sanchez)
with questions, feedback or comments about this website.

Website Designer:  Kim Darden

Maintained by : Marc Dunn

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