Michigan Relay Center

Bridging the Communications Gap

 

The Michigan Relay Center (MRC) is operated by AT&T on behalf of Michigan's Local Telephone Companies.

 

To reach us dial:  1-800-649-3777 or 711

Placing calls from your TTY

For a TTY user:

Dial the Michigan Relay Center toll-free number, 1-800-649-3777or simply by dialing 711 as of 10/01/01.  A Relay Representative responds through your TTY printout or display.  Type the telephone number, name or place you are calling and GA (Go Ahead).

The Relay Representative places your call, provides instructions to the called party if necessary, and the conversation begins.

Type your messages on your TTY keyboard.  The Relay Representative voices your messages to the hearing person on the other end of the line.

That person's messages are then typed by the Relay Representative and transmitted to your TTY printout or display.

CALLS FROM TTY/TDD TO TELEPHONE:

1. Dial the Relay Service:   711.
2. The Representative responds with:  "MRC REP (number) F or M (for female or male) GA."
3. You type your name and the area code and number you want to call.
4. The Representative will dial the number and tell you what is happening, for example, "Dialing, Ringing, 1..2..3.."  The Representative will let you know when the person has answered.
5. When the called person answers, the Representative will say, "This is the Michigan Relay Center (Rep #  F or M).  Are you familiar with a relay call?"
6. The Representative will tell you who has answered the phone, followed by GA, and then you type your messages.
7. The Representative voices your messages to the person on the other  end of the line.
8. The Representative relays that person's messages to your TTY/TDD printout or display.  The conversation continues until you decide to stop.  Then type SK (Stop Keying/Finished).

CALLS FROM TELEPHONE TO TTY/TDD:

1. When hearing people call you, they dial the Relay Center and give the Representative your name and phone number.
2. The Representative places the call, which activates a signal in your residence or business.
3. Answer by typing your name followed by GA.
4. The caller then speaks to the Representative who transmits his/her messages to you.
5. Your typed messages are then voiced by the Representative to the caller.

*Note: You should not use the Relay Service to call from one TTY/TDD to another TTY/TDD.  Those calls you can dial directly to the number yourself.

USERS OF THE AMERIPHONE VCO PHONE:

1. Dial Relay number press "relay#" memory button if it is programmed with MRC number.
2. MRC will voice "MRC Rep ### may I have the number to dial?  or type to you "MRC Rep ### GA".
3. Press "REL MSG" memory button, you will see this typed across your display window "VCO pls GA" - wait for typed response from the Rep to you on  your display window "VCO on GA"
4. You then speak to the Rep and give the number you want to call, then say "GA."  Continue your conversation by reading and talking.

 

 

Upcoming Events

 

Basic Relay                                                           Voice Users                                              Relay Representatives

         TTY/TDD Users                                                       PC Users                                                  Call Procedures

         VCO-Voice Carryover                                             Customer Contact Team                           

         HCO-Hearing Carryover                                          Additional Relay Services                       Customer Profile

                                                                                    
                                                                                           Home

  Click here to see more of what AT&T has to offer!

Additional Feature Services for Relay Users ... Click here for more information

Other Products and Services:

   Your information link to ... E-Michigan Deaf and Hard of Hearing People sponsored by AT&T.  Go to  www.michdhh.org or click  below   

    

                                                                       

 

AT&T Customers ONLY

 

For  hearing, vision, or speech assistive devices please contact HITEC at  800.288.8303 (Voice) or by clicking this link

 

Send mail to kl1659@att.com  (Kenya Lowe) or fs2981@att.com (Ferdie Sanchez)
with questions, feedback or comments about this website.

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Maintained by : Marc Dunn

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