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Placing
Voice Carryover (VCO) calls
Calling from a TTY:
If you are Deaf or Hard-of-Hearing
calling from a TTY, and want
to use your own voice while making a relay call, follow these steps:
- Dial 1-800-649-3777 or 711.
- The Michigan Relay Representative (REP) will answer
by typing: MRC REP ### (number) F or M (Female or Male) GA (Go Ahead).
- Type (area code, telephone number) VCO GA.
- The Rep will acknowledge, dial the number, announce the
call and explain relay, if necessary.
- After the Rep informs you that the call is connected and you see the "GA",
pick up the handset and speak into it with your own voice to the other person.
Remember to say "Go Ahead" at the end of your response, so the other person
knows you are finished and to begin to speak. Put the handset back on
your TTY to read the message.
- The Rep will type what the hearing party has to say. Wait for the
"GA" before picking up the handset to speak into it. Proceed with steps
5 and 6 until you are finished with the call.
- If you would like to place another call - DO NOT type the
number. Please continue to VCO your instructions to the Rep.
Calling from a VCO PHONE:
- Dial 1-800-649-3777 or 711.
- The Michigan Relay Representative (REP) will answer
by typing: MRC REP ### (number) F or M (Female or Male) GA (Go Ahead).
- Press " VCO on GA".
- The Rep will acknowledge, by typing "VCO on GA"..
- Voice the area code and phone number, then say, "Go Ahead".
- The Rep will acknowledge, dial the number, announce the call and explain
relay to the hearing party, if necessary.
- After the Rep informs you that the call is connected and you see the "GA",
speak into your phone with your own voice to the other person. Remember to say
"GO Ahead" at the end of your response, so the other person knows you are
finished and to begin to speak. You should be able to read the message
from your VCO phone.
- The Rep will type to you what the hearing party is saying. Wait for
the "GA" before speaking into the handset.
- Repeat steps 5 and 6 until you are finished with the call.
Note: If using a "Y" jack see the diagram. If you are
using other equipment, please refer to the instructions that came with your
model.
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