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Michigan Relay Center

 

Bridging the Communications Gap

 

The Michigan Relay Center (MRC) is operated by AT&T on behalf of Michigan's Local Telephone Companies.

 

To reach us dial:  1-800-649-3777 or 711

 

                         

 


Placing Voice Carryover (VCO) calls


 Calling from a TTY:

If you are Deaf or Hard-of-Hearing calling from a TTY, and want to use your own voice while making a relay call, follow these steps:

  1. Dial 1-800-649-3777 or 711.
  2. The Michigan  Relay Representative (REP) will answer by typing:  MRC REP ### (number) F or M (Female or Male) GA (Go Ahead).
  3. Type (area code, telephone number) VCO GA.
  4. The Rep will acknowledge, dial the number, announce the call and explain relay, if necessary.
  5. After the Rep informs you that the call is connected and you see the "GA", pick up the handset and speak into it with your own voice to the other person.  Remember to say "Go Ahead" at the end of your response, so the other person knows you are finished and to begin to speak.  Put the handset back on your TTY to read the message.
  6. The Rep will type what the hearing party has to say.  Wait for the "GA" before picking up the handset to speak into it.  Proceed with steps 5 and 6 until you are finished with the call.
  7. If you would like to place another call - DO NOT type the number. Please continue to VCO your instructions to the Rep.

 

Calling from a VCO PHONE:

  1. Dial 1-800-649-3777 or 711.
  2. The Michigan  Relay Representative (REP) will answer by typing:  MRC REP ### (number) F or M (Female or Male) GA (Go Ahead).
  3. Press " VCO on  GA".
  4. The Rep will acknowledge, by typing "VCO on GA"..
  5. Voice the area code and phone number, then say, "Go Ahead".
  6. The Rep will acknowledge, dial the number, announce the call and explain relay to the hearing party, if necessary.
  7. After the Rep informs you that the call is connected and you see the "GA", speak into your phone with your own voice to the other person. Remember to say "GO Ahead" at the end of your response, so the other person knows you are finished and to begin to speak.  You should be able to read the message from your VCO phone.
  8. The Rep will type to you what the hearing party is saying.  Wait for the "GA" before speaking into the handset.
  9. Repeat steps 5 and 6 until you are finished with the call.

 

Note:  If using a "Y" jack see the diagram. If you are using other equipment, please refer to the instructions that came with your model.

 

 

 

Upcoming Events

 
Basic Relay                                                           Voice Users                                              Relay Representatives

         TTY/TDD Users                                                       PC Users                                                  Call Procedures

         VCO-Voice Carryover                                             Customer Contact Team                           

         HCO-Hearing Carryover                                          Additional Relay Services                       Customer Profile

                                                                                    
                                                                                          
Home

                                                                          

  Click here to see more of what AT&T has to offer!

 

Additional Feature Services for Relay Users ... Click here for more information

 

Other Products and Services:

   Your information link to ... E-Michigan Deaf and Hard of Hearing People sponsored by AT&T.  Go to  www.michdhh.org or click  below   

     Deaf and Hard of Hearing Photograph: Closeup of a woman's hand resting on side of her face

                                                                       

 

AT&T Customers ONLY

 

For  hearing, vision, or speech assistive devices please contact HITEC at  800.288.8303 (Voice) or by clicking this link

 

 

Send mail to kl1659@att.com  (Kenya Lowe) or fs2981@att.com (Ferdie Sanchez)
with questions, feedback or comments about this website.

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Maintained by : Marc Dunn

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