Michigan Relay Center

Bridging the Communications Gap

 

The Michigan Relay Center (MRC) is operated by AT&T on behalf of Michigan's Local Telephone Companies.

 

To reach us dial:  1-800-649-3777 or 711

Placing a call to a TTY user

For a Voice user:

Dial the same number ( 711) and give the Relay Representative the telephone number you want to call. 

The Relay Representative places the call which activates a signal in the called person's home or business.  When he/she answers, speak to the person you are calling.  The Relay Representative types your voiced messages plus background noises and side comments to his/her TTY printout or display and voices his/her typed messages back to you.

MAKING CALLS TO TTY/TDD USERS:

1. When phoning a person who is Deaf, hard-of-hearing or speech-impaired, dial the Michigan Relay Center:  711.
2. Give the Representative the name and area code and phone number of the person you're calling.
3. The Representative will ask if you are familiar with the Relay Service.  If not, the Representative will tell you the following:  "The person you are calling is using a special telecommunication device.  I will type your messages to him/her and I will voice his/her typed messages to you.  After he/she has finished, I will say "Go Ahead".  Then you will know it is your turn to speak.  Please speak slower than usual as I will be typing everything you say to the person on the other end of the line, including background noises and side conversations.  Please speak directly to the person you are calling and say "Go Ahead" when you are finished."

RECEIVING CALLS FROM TTY/TDD USERS:

1. When you answer the  phone, the Relay Center Representative will state this is a Michigan Relay Center call and ask if you are familiar with the Service.
2. If you are not, the Representative explains the Service:

• The person calling you is using a TTY/TDD.
• The TTY/TDD user will type his/her messages to you and the Representative relays the message to you verbally.
• After each messages is completed, the Representative will say to you, "Go Ahead."
• Voice your message to the Representative.  After each message is completed, say "Go Ahead."  The TTY/TDD user then responds with his/her message.
• Please speak slower than usual because the Representative will be typing everything you say.  Your typed message is then relayed to the person who has the TTY/TDD.

 

 

Upcoming Events

 

Basic Relay                                                           Voice Users                                              Relay Representatives

         TTY/TDD Users                                                       PC Users                                                  Call Procedures

         VCO-Voice Carryover                                             Customer Contact Team                           

         HCO-Hearing Carryover                                          Additional Relay Services                       Customer Profile

                                                                                    
                                                                                           Home

  Click here to see more of what AT&T has to offer!

Additional Feature Services for Relay Users ... Click here for more information

Other Products and Services:

   Your information link to ... E-Michigan Deaf and Hard of Hearing People sponsored by AT&T.  Go to  www.michdhh.org or click  below   

    

                                                                       

 

AT&T Customers ONLY

 

For  hearing, vision, or speech assistive devices please contact HITEC at  800.288.8303 (Voice) or by clicking this link

 

Send mail to kl1659@att.com  (Kenya Lowe) or fs2981@att.com (Ferdie Sanchez)
with questions, feedback or comments about this website.

Website Designer:  Kim Darden

Maintained by : Marc Dunn

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